At Hugo Grillz, we are committed to delivering your cookware, small appliances, and storage appliances safely and efficiently. This Shipping Policy explains our delivery process and conditions.
Shipping Coverage
We deliver products worldwide through trusted courier and logistics partners.
Processing Time
- Orders are processed within 2–4 business days after confirmation.
- You will receive a confirmation email once your order has been dispatched.
Delivery Time
- Delivery times vary depending on your location.
- Estimated delivery is 7–15 business days for most international destinations.
- Please note that delivery times are estimates and may be affected by customs or unforeseen delays.
Shipping Costs
- Shipping charges (if applicable) will be displayed at checkout.
- In some regions, promotional offers may provide free shipping.
Cash on Delivery
Since Hugo Grillz only accepts Cash on Delivery, please ensure someone is available at the provided address to receive and pay for the order.
Order Tracking
Tracking information will be shared with you once your order is dispatched. You can use this information to monitor the status of your shipment.
Undeliverable Packages
If a package is undeliverable due to incorrect address, absence of recipient, or refusal to pay, it will be returned to us. Re-delivery may incur additional shipping charges.
Damaged or Missing Items
If your order arrives damaged or incomplete, please notify us within 48 hours of delivery at [email protected] with photos and order details. We will arrange a replacement or refund as per our policy.
Contact Us
For shipping inquiries or assistance, please contact us at:
Email: [email protected]